Electricity

Q: How will electric competition affect me?
A: You may choose who will supply your electricity. Different companies will be able to compete for your business.
Q: Do I have to choose a new electricity supplier?
Q: What are energy service companies (ESCOs)?
Q: Who will come if I have a problem with my electricity?
Q: Will different companies need to put up power lines in my neighborhood?
Q: Who will read and maintain the meters at my home or business?
Q: Is there a chance I will lose power when I switch companies?
Q: How will I be billed for service?
Q: Can I switch companies more than once?
Q: Will I be protected from being switched from one power supplier to another without my knowledge or approval?
Q: Can an ESCO shut off my power?
Q: What if I have a complaint with my electricity supplier?
Q: What if I have a complaint with my local utility that delivers my electricity?

Natural Gas

Q: Do I have to choose a new gas supplier?
A: No. However, you may wish to compare prices and services offered by ESCOs. Your gas supplier will continue to provide your gas if you prefer not to change suppliers.
Q: Who do I call if I smell a gas odor?
Q: Is there a chance my gas supply will be interrupted when I switch companies?
Q: How will I be billed for service?
A: If you choose an ESCO, you may receive two bills - one bill from the ESCO for the gas commodity, and one from your gas supplier for gas delivery services and maintenance of the system.
Q: Who will read and maintain the meters at my business?
Q: Can I switch companies more than once?
A: Yes. However, you should consider the terms and conditions of the ESCO's gas supply contract before you decide to switch.
Q: Can an ESCO shut off my gas?
Q: What if I have a complaint with my gas supplier?
Q: What if my service gets switched without me asking?
A: Regulations are in place to prevent this from occurring. When an ESCO asks your gas supplier to make a switch in service, your gas supplier is required to notify you five days before they would make any switch, so that you have time to respond.

Telephone

Q: Can I choose more than one company for different telephone services?
A: Yes. Many consumers are now able to choose different companies for their basic local service, local or regional toll service, and long distance service. You may choose one or more than one company to provide all your services.
Q: Do I have to pick a long distance company?
Q: How can I make long-distance calls?
Q: Will I still be able to find the phone numbers of people or businesses that have a different local phone company?
A: All local numbers will be included in the same telephone book you currently receive, regardless of which company provides your local service. There are also a variety of directory assistance services that should have updated listings of all local phone numbers.
Q: Are there different sources for directory assistance?
Q: What company do I call for repairs if more than one company provides my telephone services?
Q: How will I be billed?
A: Billing methods vary among companies. Ask each company how you will be billed for services so you know what to expect.
Q: Can I lose my basic local telephone service if I do not pay other charges, such as long distance charges?
A: No. You can only lose your local telephone service if you do not pay local telephone charges. Failure to pay other charges, such as custom calling charges or long distance charges, may result in the disconnection of those particular services.
Q: What is "slamming?"
Q: What is "cramming?"
Q: What do I do if I've been slammed or crammed?
Q: What should I consider if I want to use a wireless phone instead of traditional telephone service?

Cable TV

Q: Is a landlord required to allow a cable television company access to a building for the purposes of installing equipment...
Q: Is compensation provided for allowing a cable television company to install cables, switches, and other equipment in a bu...
Q: What are my rights with respect to a cable company’s access to my property?
Q: What is an Order of Entry?
Q: What happens if cable television company personnel damage any property during an installation?