Electricity Q: How will electric competition affect me? Q: Do I have to choose a new electricity supplier? Q: What are energy service companies (ESCOs)? Q: Who will come if I have a problem with my electricity? A: You existing local electric utility company will continue to provide all services to maintain your electric system, including outage repair. Q: Will different companies need to put up power lines in my neighborhood? Q: Who will read and maintain the meters at my home or business? Q: Is there a chance I will lose power when I switch companies? Q: How will I be billed for service? Q: Can I switch companies more than once? Q: Will I be protected from being switched from one power supplier to another without my knowledge or approval? Q: Can an ESCO shut off my power? Q: What if I have a complaint with my electricity supplier? Q: What if I have a complaint with my local utility that delivers my electricity?
Natural Gas Q: Do I have to choose a new gas supplier? A: No. However, you may wish to compare prices and services offered by ESCOs. Your gas supplier will continue to provide your gas if you prefer not to change suppliers. Q: Who do I call if I smell a gas odor? Q: Is there a chance my gas supply will be interrupted when I switch companies? Q: How will I be billed for service? Q: Who will read and maintain the meters at my business? Q: Can I switch companies more than once? Q: Can an ESCO shut off my gas? A: No. The control of your gas service remains with your gas supplier. As the provider of last resort, your gas supplier will ensure your gas will continue to flow. Q: What if I have a complaint with my gas supplier? Q: What if my service gets switched without me asking?
Telephone Q: Can I choose more than one company for different telephone services? Q: Do I have to pick a long distance company? Q: How can I make long-distance calls? Q: Will I still be able to find the phone numbers of people or businesses that have a different local phone company? Q: Are there different sources for directory assistance? Q: What company do I call for repairs if more than one company provides my telephone services? Q: How will I be billed? Q: Can I lose my basic local telephone service if I do not pay other charges, such as long distance charges? Q: What is "slamming?" Q: What is "cramming?" Q: What do I do if I've been slammed or crammed? Q: What should I consider if I want to use a wireless phone instead of traditional telephone service?
Cable TV Q: Is a landlord required to allow a cable television company access to a building for the purposes of installing equipment... Q: Is compensation provided for allowing a cable television company to install cables, switches, and other equipment in a bu... Q: What are my rights with respect to a cable company’s access to my property? Q: What is an Order of Entry? Q: What happens if cable television company personnel damage any property during an installation?
Frequently Asked Questions updated: 05/25/2016 03:56:44 PM