Ask PSC

Frequently Asked Questions



Electricity

Show details for Q: How will electric competition affect me?Q: How will electric competition affect me?
Show details for Q: Do I have to choose a new electricity supplier?Q: Do I have to choose a new electricity supplier?
Show details for Q: What are energy service companies (ESCOs)?Q: What are energy service companies (ESCOs)?
Show details for Q: Who will come if I have a problem with my electricity?Q: Who will come if I have a problem with my electricity?
Show details for Q: Will different companies need to put up power lines in my neighborhood?Q: Will different companies need to put up power lines in my neighborhood?
Hide details for Q: Who will read and maintain the meters at my home or business?Q: Who will read and maintain the meters at my home or business?
A: Initially, your utility will continue to handle metering. However, as competition evolves, this may change. The utility or ESCO will be able to supply you with this information.
Show details for Q: Is there a chance I will lose power when I switch companies?Q: Is there a chance I will lose power when I switch companies?
Show details for Q: How will I be billed for service?Q: How will I be billed for service?
Show details for Q: Can I switch companies more than once?Q: Can I switch companies more than once?
Show details for Q: Will I be protected from being switched from one power supplier to another without my knowledge or approvalQ: Will I be protected from being switched from one power supplier to another without my knowledge or approval?
Show details for Q: Can an ESCO shut off my power?Q: Can an ESCO shut off my power?
Hide details for Q: What if I have a complaint with my electricity supplier?Q: What if I have a complaint with my electricity supplier?
A: The Public Service Commission requires all suppliers to offer convenient complaint handling procedures and clear information on switching. Companies are required to send customers a statement disclosing the company's complaint resolution process. Customers must also receive 15 days' notice before termination of service. You may still contact the Public Service Commission to register a complaint. The Commission will not resolve our complaint, but it will track complaints against ESCOs, and it may take action against companies with high complaint levels. If you have a complaint against your electricity supplier call 1-888-NYS-PSC8 (1-888-697-7728).
Show details for Q: What if I have a complaint with my local utility that delivers my electricity?Q: What if I have a complaint with my local utility that delivers my electricity?

Natural Gas

Show details for Q: Do I have to choose a new gas supplier?Q: Do I have to choose a new gas supplier?
Hide details for Q: Who do I call if I smell a gas odor?Q: Who do I call if I smell a gas odor?
A: Your gas supplier will still be responsible for the safety and maintenance of the system. You will continue to report any possible safety problems and noticeable odors or gas leaks to your gas supplier.

Show details for Q: Is there a chance my gas supply will be interrupted when I switch companies?Q: Is there a chance my gas supply will be interrupted when I switch companies?
Show details for Q: How will I be billed for service?Q: How will I be billed for service?
Hide details for Q: Who will read and maintain the meters at my business?Q: Who will read and maintain the meters at my business?
A: You gas supplier will continue for now to be responsible for reading and maintaining meters.
Show details for Q: Can I switch companies more than once?Q: Can I switch companies more than once?
Show details for Q: Can an ESCO shut off my gas?Q: Can an ESCO shut off my gas?
Show details for Q: What if I have a complaint with my gas supplier?Q: What if I have a complaint with my gas supplier?
Show details for Q: What if my service gets switched without me asking?Q: What if my service gets switched without me asking?

Telephone

Show details for Q: Can I choose more than one company for different telephone services?Q: Can I choose more than one company for different telephone services?
Show details for Q: Do I have to pick a long distance company?Q: Do I have to pick a long distance company?
Show details for Q: How can I make long-distance calls?Q: How can I make long-distance calls?
Hide details for Q: Will I still be able to find the phone numbers of people or businesses that have a different local phone coQ: Will I still be able to find the phone numbers of people or businesses that have a different local phone company?
A: All local numbers will be included in the same telephone book you currently receive, regardless of which company provides your local service. There are also a variety of directory assistance services that should have updated listings of all local phone numbers.
Show details for Q: Are there different sources for directory assistance?Q: Are there different sources for directory assistance?
Hide details for Q: What company do I call for repairs if more than one company provides my telephone services?Q: What company do I call for repairs if more than one company provides my telephone services?
A: Call the company that provides your basic local service, which is responsible for maintaining service to your home or business. If you have a problem with your other services, contact the company that provides the service. Remember, you are responsible for the telephones, inside wiring, and jacks in your home unless you have a maintenance plan with your telephone company or an independent contractor.
Show details for Q: How will I be billed?Q: How will I be billed?
Show details for Q: Can I lose my basic local telephone service if I do not pay other charges, such as long distance charges?Q: Can I lose my basic local telephone service if I do not pay other charges, such as long distance charges?
Hide details for Q: What is "slamming?"Q: What is "slamming?"
A: Slamming is the switching of your local, regional or long-distance service from one company to another without your permission. You can check with the telephone companies that provide your services on the options available to you to prevent switching without your knowledge.
Show details for Q: What is "cramming?"Q: What is "cramming?"
Show details for Q: What do I do if I've been slammed or crammed?Q: What do I do if I've been slammed or crammed?
Show details for Q: What should I consider if I want to use a wireless phone instead of traditional telephone service?Q: What should I consider if I want to use a wireless phone instead of traditional telephone service?

Cable TV

Hide details for Q: Is a landlord required to allow a cable television company access to a building for the purposes of installQ: Is a landlord required to allow a cable television company access to a building for the purposes of installing equipment...
Q: Is a landlord required to allow a cable television company access to a building for the purposes of installing equipment to serve customers residing in other buildings?
A: Yes. New York Public Service Law 228 states that no landlord may interfere with the installation of cable television company equipment in or on his or her building. This includes equipment installed to provide service for cable television company customers in the landlord’s building and in other buildings. A landlord is also required to allow a cable television company access to his or her building for the purpose of conducting a survey of the site or making other preparations for cable television company installations. Cable television companies are required to provide a notice of the request for entry, including a proposed date.
Show details for Q: Is compensation provided for allowing a cable television company to install cables, switches, and other equQ: Is compensation provided for allowing a cable television company to install cables, switches, and other equipment in a bu...
Show details for Q: What are my rights with respect to a cable company’s access to my property?Q: What are my rights with respect to a cable company’s access to my property?
Show details for Q: What is an Order of Entry?Q: What is an Order of Entry?
Show details for Q: What happens if cable television company personnel damage any property during an installation?Q: What happens if cable television company personnel damage any property during an installation?




See other web pages in the category: Other