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Frequently Asked Questions



Electricity

Show details for Q: How will electric competition affect me?Q: How will electric competition affect me?
Show details for Q: Do I have to choose a new electricity supplier?Q: Do I have to choose a new electricity supplier?
Show details for Q: What are energy service companies (ESCOs)?Q: What are energy service companies (ESCOs)?
Show details for Q: Who will come if I have a problem with my electricity?Q: Who will come if I have a problem with my electricity?
Show details for Q: Will different companies need to put up power lines in my neighborhood?Q: Will different companies need to put up power lines in my neighborhood?
Show details for Q: Who will read and maintain the meters at my home or business?Q: Who will read and maintain the meters at my home or business?
Show details for Q: Is there a chance I will lose power when I switch companies?Q: Is there a chance I will lose power when I switch companies?
Hide details for Q: How will I be billed for service?Q: How will I be billed for service?
A: Whether you choose to buy power from your utility or an ESCO, you bill for electricity may itemize (unbundle) charges. If you choose an ESCO, you may receive two bills: one bill from the ESCO for the electricity product, and one from the utility for the delivery of the product. Other options are possible - the utility may bill you on behalf of the ESCO and include the ESCO's charges in its bill, or the ESCO may bill you on behalf of the utility and include the utility's charges in the ESCO's bill. If you stay with your local utility, you will continue to receive one bill. Regardless of who supplies your electricity, you will always have access to your utility usage and billing history, and that information can only be released by the utility with your permission.
Show details for Q: Can I switch companies more than once?Q: Can I switch companies more than once?
Show details for Q: Will I be protected from being switched from one power supplier to another without my knowledge or approvalQ: Will I be protected from being switched from one power supplier to another without my knowledge or approval?
Show details for Q: Can an ESCO shut off my power?Q: Can an ESCO shut off my power?
Hide details for Q: What if I have a complaint with my electricity supplier?Q: What if I have a complaint with my electricity supplier?
A: The Public Service Commission requires all suppliers to offer convenient complaint handling procedures and clear information on switching. Companies are required to send customers a statement disclosing the company's complaint resolution process. Customers must also receive 15 days' notice before termination of service. You may still contact the Public Service Commission to register a complaint. The Commission will not resolve our complaint, but it will track complaints against ESCOs, and it may take action against companies with high complaint levels. If you have a complaint against your electricity supplier call 1-888-NYS-PSC8 (1-888-697-7728).
Hide details for Q: What if I have a complaint with my local utility that delivers my electricity?Q: What if I have a complaint with my local utility that delivers my electricity?
A: Because the local utility that transmits and delivers your electricity will continue to be regulated by the PSC, you may continue to register complaints with the Commission's staff. Staff can assist you in resolving the complaints against the regulated transmission and distribution company. If you wish to register a complaint, call 1-800-342-3377.

Natural Gas

Show details for Q: Do I have to choose a new gas supplier?Q: Do I have to choose a new gas supplier?
Show details for Q: Who do I call if I smell a gas odor?Q: Who do I call if I smell a gas odor?
Show details for Q: Is there a chance my gas supply will be interrupted when I switch companies?Q: Is there a chance my gas supply will be interrupted when I switch companies?
Show details for Q: How will I be billed for service?Q: How will I be billed for service?
Show details for Q: Who will read and maintain the meters at my business?Q: Who will read and maintain the meters at my business?
Show details for Q: Can I switch companies more than once?Q: Can I switch companies more than once?
Hide details for Q: Can an ESCO shut off my gas?Q: Can an ESCO shut off my gas?
A: No. The control of your gas service remains with your gas supplier. As the provider of last resort, your gas supplier will ensure your gas will continue to flow.
Show details for Q: What if I have a complaint with my gas supplier?Q: What if I have a complaint with my gas supplier?
Show details for Q: What if my service gets switched without me asking?Q: What if my service gets switched without me asking?

Telephone

Show details for Q: Can I choose more than one company for different telephone services?Q: Can I choose more than one company for different telephone services?
Show details for Q: Do I have to pick a long distance company?Q: Do I have to pick a long distance company?
Show details for Q: How can I make long-distance calls?Q: How can I make long-distance calls?
Hide details for Q: Will I still be able to find the phone numbers of people or businesses that have a different local phone coQ: Will I still be able to find the phone numbers of people or businesses that have a different local phone company?
A: All local numbers will be included in the same telephone book you currently receive, regardless of which company provides your local service. There are also a variety of directory assistance services that should have updated listings of all local phone numbers.
Show details for Q: Are there different sources for directory assistance?Q: Are there different sources for directory assistance?
Show details for Q: What company do I call for repairs if more than one company provides my telephone services?Q: What company do I call for repairs if more than one company provides my telephone services?
Show details for Q: How will I be billed?Q: How will I be billed?
Show details for Q: Can I lose my basic local telephone service if I do not pay other charges, such as long distance charges?Q: Can I lose my basic local telephone service if I do not pay other charges, such as long distance charges?
Show details for Q: What is "slamming?"Q: What is "slamming?"
Show details for Q: What is "cramming?"Q: What is "cramming?"
Show details for Q: What do I do if I've been slammed or crammed?Q: What do I do if I've been slammed or crammed?
Show details for Q: What should I consider if I want to use a wireless phone instead of traditional telephone service?Q: What should I consider if I want to use a wireless phone instead of traditional telephone service?

Cable TV

Show details for Q: Is a landlord required to allow a cable television company access to a building for the purposes of installQ: Is a landlord required to allow a cable television company access to a building for the purposes of installing equipment...
Show details for Q: Is compensation provided for allowing a cable television company to install cables, switches, and other equQ: Is compensation provided for allowing a cable television company to install cables, switches, and other equipment in a bu...
Show details for Q: What are my rights with respect to a cable company’s access to my property?Q: What are my rights with respect to a cable company’s access to my property?
Show details for Q: What is an Order of Entry?Q: What is an Order of Entry?
Show details for Q: What happens if cable television company personnel damage any property during an installation?Q: What happens if cable television company personnel damage any property during an installation?




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