Information - Seniors



Information for Seniors:

This page provides information for Seniors regarding the follow:
    • utility programs and services
    • senior-related publications
    • ways to reduce your utility costs
    • who to contact for more information on senior-related services and programs

Government Agencies:

AgencyTelephone NumberWebsite
NYS Public Service CommissionHELPLINE (complaints/inquiries on service or billing)
1-800-342-3377

HOTLINE (electric or gas shutoffs):
1-800-342-3355

Consumer Information:
1-888-AskPSC1
(1-888-275-7721)
www.dps.ny.gov
NYS Attorney GeneralConsumer Helpline:
1-800-771-7755
www.ag.ny.gov
Department of State
Division of Consumer Protection
Consumer Assistance Hotline:
(518) 474-8583
(800) 697-1220

"Do Not Call Registry":
1-888-382-1222
www.dos.ny.gov/consumerprotection/



www.donotcall.gov
Office of Temporary and Disability Assistance (OTDA)For information on food stamps, Home Energy Assistance Programs, etc.:
1-800-342-3009
www.otda.ny.gov
NYS Energy Research & Development Authority (NYSERDA)(518) 862-1090
1-866-NYSERDA
www.nyserda.ny.gov
NYS Office for the AgingNY Connects:
1-800-342-9871
www.aging.ny.gov
Federal Communications Commission1-866-225-5322www.fcc.gov
NYS County Office for the AgingConsult your phone book under Government Listing or visit the NYS Office for the Aging website for a list of county officeswww.aging.ny.gov
County Social ServicesConsult your phone book under Government Listing, County Offices, Social Services Department

Utility Customer Service:

Utility*Telephone NumberWeb Address
Central Hudson Gas & Electric1-800-527-2714www.centralhudson.com
Consolidated Edison1-800-752-6633www.coned.com
Corning Natural Gas Corporation1-607-936-3755www.corninggas.com
Enbridge St. Lawrence Gas1-800-673-3301www.stlawrencegas.com
National Fuel Gas Distribution Corp.1-800-365-3234www.nationalfuelgas.com
National Grid
Upstate

Metro (formerly KeySpan Energy Delivery)

Long Island (formerly KeySpan Energy Delivery)
(for calls outside the territory)
1-800-642-4272

1-718-643-4050

1-800-930-5003
1-631-755-6200
www.nationalgridus.com
New York State Electric and Gas1-800-572-1111www.nyseg.com
Orange and Rockland1-877-434-4100www.oru.com
Rochester Gas and Electric1-800-743-2110www.rge.com

* Check your local telephone book for telecommunication companies' customer service numbers.

PSC Publications for Seniors:

PSC Programs & Protections for Senior Citizens
Handbook for Utility Consumers With Disabilities
PSC guide to Cramming
PSC guide to Slamming