Consumer Guide: The Handbook for Utility Customers with Disabilities



The New York State Public Service Law and the Public Service Commission's Telephone Rules offers protections for residential gas, electric, and steam consumers, including special protections for gas, electric, steam and telephone consumers with special skills.

Gas Electric & SteamTelephone Related Matters


Gas, Electric & Steam

Protections
Applications for Service
Suspensions & Shutoff Notices
Payment Agreements
Restrictions on Service Shut Off
Medical Emergencies
2 Family Dwellings/Apartment
Deposits
Payment Dates
Third-Party Notification

Special Protections
Qualifications
Personal Contact Before Shutoff
Special Rule for Life Support Systems


Telephone

Protections
Applications for Service
Suspensions & Shutoff Notices
Payment Agreements
Restrictions on Service Shut Off
Medical Emergencies
Deposits
Payment Dates
Third-Party Notification

Special Protections
Qualifications
Extra Notification Before Shutoff


You'll also find information on:

Protections for Utility Customers

Residential Gas, Electric, and Steam Consumers

Residential gas, electric, and steam consumers are protected by the Home Energy Fair Practices Act (HEFPA), also known as "The Utility Consumers' Bill of Rights." The law went into effect in 1981 and helps keep gas, electric and steam service on. It establishes, among other rights, protections against shutoffs, restrictions on deposits and the right to a payment plan. Here are some highlights of the Home Energy Fair Practices Act:

Applications for Service

Shutoff Notices

Payment Agreements

Restrictions on Service Shutoff

Medical Emergencies

Two-Family Dwellings and Apartment Buildings

Deposits

Payment Dates

Third-Party Notification



Telephone Consumers

Residential telephone customers in New York State are protected by the Public Service Commission's Telephone Rules, which were passed by the PSC in 1984 and are the first of their kind in the nation. Like the Home Energy Fair Practices Act, the Telephone Rules help keep service on by establishing protections against shutoffs, restrictions on deposits 
and the right to a payment plan. Here are some of the highlights of the PSC's Telephone Rules:

Applications for Service

Suspensions & Shutoffs

Payment Agreements

Restrictions on When Service Can be Shut Off

Medical Emergencies

Deposits

Payment Dates

Third-Party Notification

Special Protections for Disabled Consumers

Qualifications

Gas, Electric and Steam Customers

Personal Contact Before Shutoff

Special Rule for Life Support Systems

Telephone Customers

Extra Notification Before Shutoff




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Consumer Guide: The Handbook for Utility Customers with Disabilities updated: 12/18/2012 09:32:06 AM

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