Department of Public Service

Complaint Process: Not sure you have a complaint?



Are You Not Sure Your Complaint Should Be Addressed to the PSC?

Call Us Toll-Free At:
  • 1-800-342-3377 Calling from anywhere in the continental United States.
  • 1-800-662-1220 Hearing/Speech Impaired: TDD

Fax:
  • 1-518-472-8502 24-Hours (If you have a pending complaint, please write your six-digit case number in the upper right corner on the first page of your fax)

Write:
    Office of Consumer Services
    NYS Department of Public Service
    3 Empire State Plaza
    Albany, NY 12223-1350



E-Mail: complaint.filing@dps.ny.gov

Related Complaint Departments In New York State


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