Department of Public Service

Contact Us



You can contact us by telephone, fax, US mail, or e-mail using the information below:

To file a Complaint about your Utility Company, Please visit: our Help Center/Complaint Department. Questions about the Department or Commission and your utility service can be e-mailed to web.questions@dps.ny.gov

If you are not registered to vote at your current address, you may receive a registration form by visiting the New York State Board of Elections webpage. Please note, you may receive government services without being registered to vote.

Toll Free Customer Service
Comments on Commission Cases/Initiatives/Proceedings (Opinion Line)1-800-335-2120 
Gas, Electric Shutoff (Hotline)1-800-342-3355 
Gas, Electric, Water, Phone & Cable TV Service/Billing Complaints (Helpline)1-800-342-3377
Energy Service Company (ESCO) Complaints  
  (complaints about competition in the energy industry) 
1-888-697-7728
HEAP grants for people aged 60+1-800-342-9871 
HEAP grants for NYC1-800-692-0557
NOTE:  Persons who are hearing impaired or speech impaired can reach customer service through a TDD by calling the 
New York Relay Service 1-800-662-1220. 
Secretary to the Commission

Hon. Kathleen H. Burgess
Secretary to the Commission
New York State Public Service Commission
Empire State Plaza
Agency Building 3
Albany, NY 12223-1350
Phone: (518) 474-6530
Fax:   (518) 474-9842
Email: secretary@dps.ny.gov

Public Affairs Office

James Denn
Public Information Officer
New York State Public Service Commission
Empire State Plaza
Agency Building 3
Albany, NY 12223-1350
Phone: (518) 474-7080
Fax:   (518) 474-0421
Email: james.denn@dps.ny.gov

Consumer Complaints

Office of Consumer Services
New York State Public Service Commission
Empire State Plaza
Agency Building 3
Albany, NY 12223-1350
Phone: 1-800-342-3377






See other web pages in the category: About the PSC


http://www.dps.ny.gov/phonebook.html