Contact Us



You can contact us by telephone, fax, US mail, or e-mail using the information below:

To file a Complaint about your Utility Company, Please visit: our Help Center/Complaint Department. Questions about the Department or Commission and your utility service can be e-mailed to web.questions@dps.ny.gov

Toll Free Customer Service
Comments on Commission Cases/Initiatives/Proceedings (Opinion Line)1-800-335-2120 
Gas, Electric Shutoff (Hotline)1-800-342-3355 
Gas, Electric, Phone & Cable TV Service/Billing Complaints (Helpline)1-800-342-3377
Energy Service Company (ESCO) Complaints  
  (complaints about competition in the energy industry) 
1-888-697-7728
HEAP grants for people aged 60+1-800-342-9871 
HEAP grants for NYC1-800-692-0557
NOTE:  Persons who are hearing impaired or speech impaired can reach customer service through a TDD by calling the 
New York Relay Service 1-800-662-1220. 
Secretary to the Commission
Hon. Kathleen H. Burgess
Secretary to the Commission
New York State Public Service Commission
Empire State Plaza
Agency Building 3
Albany, NY 12223-1350
Phone: (518) 474-6530
Fax:   (518) 486-6081
Email: secretary@dps.ny.gov
Public Affairs Office
James Denn
Public Information Officer
New York State Public Service Commission
Empire State Plaza
Agency Building 3
Albany, NY 12223-1350
Phone: (518) 474-7080
Fax:   (518) 474-0421
Email: web.questions@dps.ny.gov
Consumer Complaints
Office of Consumer Services
New York State Public Service Commission
Empire State Plaza
Agency Building 3
Albany, NY 12223-1350
Phone: 1-800-342-3377
For more information:


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Contact Us updated: 11/06/2014 02:38:57 PM

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