Frequently Asked Questions
Why was the DPS Long Island office opened?
In response to the Moreland Commission’s investigation of utility performance in connection with Superstorm Sandy, Governor Cuomo signed new legislation on July 29, 2013. The legislation restructures utility operations of Long Island Power Authority (LIPA). The legislation addressed improved customer service, including stabilizing rates and enhancing emergency response and preparation; reduction of the cost of LIPA debt; and implementation of state oversight for LIPA and PSEG Long Island. Under the restructuring, utility performance and rates will be subject to tough state oversight under the new Long Island office of the Department, which will have the authority to review PSEG Long Island’s operations and issue recommendations to the LIPA Board for implementation.
What is LIPA and what do its operations cover?
How is the Long Island Office structured?
What will staff’s responsibilities include?
What are my bill payment options?
What happens if I fall behind on my bill?
Is there help for income eligible customers?
What should I do if I experience an outage?
If I have a complaint with respect to PSEG Long Island, what should I do?
Where can I find more information regarding rates?
What is REV and how does it fit into the Long Island Electrical Grid?
Where can I find information regarding other utilities?
If I have a complaint with other utilities, what should I do?
See other web pages in the category: Long Island