Frequently Asked Questions
Why was the DPS Long Island office opened?
What is LIPA and what do its operations cover?
How is the Long Island Office structured?
What will staff’s responsibilities include?
What are my bill payment options?
What happens if I fall behind on my bill?
Is there help for income eligible customers?
What should I do if I experience an outage?
If I have a complaint with respect to PSEG Long Island, what should I do?
Where can I find more information regarding rates?
What is REV and how does it fit into the Long Island Electrical Grid?
Under Governor Cuomo’s “Reforming the Energy Vision” (REV) strategy, New York is actively spurring clean energy innovation, bringing new investments into the State and improving consumer choice and affordability. In its role, the Public Service Commission is aligning markets and the regulatory landscape with the overarching state policy objectives of giving all customers new opportunities for energy savings, local power generation, and enhanced reliability to provide safe, clean, and affordable electric service.
The REV initiative will lead to regulatory changes that promote more efficient use of energy, deeper penetration of renewable energy resources such as wind and solar, wider deployment of “distributed” energy resources, such as micro grids, roof-top solar and other on-site power supplies, and storage. It will also promote markets that achieve greater use of advanced energy management products to enhance demand elasticity and efficiencies. These changes, in turn, will empower customers by providing them more choice in how they manage and consume electric energy.
Where can I find information regarding other utilities?
If I have a complaint with other utilities, what should I do?
See other web pages in the category: Long Island