Frequently Asked Questions
Why was the DPS Long Island office opened?
What is LIPA and what do its operations cover?
LIPA is a non-profit municipal electric provider. It owns the retail electric transmission and distribution system (T&D) on Long Island and provides electric service to more than 1.1 million customers in Nassau and Suffolk counties and the Rockaway Peninsula in Queens. LIPA was established by New York State in 1998 to assume the operations of the former Long Island Lighting Company. LIPA does not provide natural gas service or own any on-island generating assets.
How is the Long Island Office structured?
Julia Bovey was named Director of the new DPS Long Island office as Director of the Long Island operations. In addition to the Director and Deputy Director, the office is directly supported with onsite management and professional staff in a range of disciplines (ex. Accounts, Counsel, Engineers, Consumer Assistance Staff, Energy Efficiency).
What will staff’s responsibilities include?
What are my bill payment options?
What happens if I fall behind on my bill?
Is there help for income eligible customers?
What should I do if I experience an outage?
If I have a complaint with respect to PSEG Long Island, what should I do?
Where can I find more information regarding rates?
What is REV and how does it fit into the Long Island Electrical Grid?
Where can I find information regarding other utilities?
If I have a complaint with other utilities, what should I do?
See other web pages in the category: Long Island