Frequently Asked Questions
Why was the DPS Long Island office opened?
What is LIPA and what do its operations cover?
How is the Long Island Office structured?
What will staff’s responsibilities include?
What are my bill payment options?
What happens if I fall behind on my bill?
Is there help for income eligible customers?
Yes, PSEG Long Island offers a number of programs for income eligible customers. Below are a few of these programs.
Household Assistance Rate (HAR) — this PSEG-Long Island program provides reduction in the Delivery and System Charge portion of the electricity bill. The customer is required to be income-eligible to be on this rate. Also, the customer has to be the account holder on record for the electric service and the account must be an active account. Please read our Consumer Assistance Fact Sheet which is available on our publications page. (add link)
Home Energy Assistance Program (HEAP) — is a federally funded program that helps eligible low-income New Yorkers pay for electricity, propane, natural gas, wood, oil, kerosene, coal or other heating fuel. The amount of funding is very limited, and assistance services will be provided on a first come, first served basis. To learn more visit the OTDA Heap Website.
Project Warmth— is an emergency assistance program administered by United Way of Long Island to help families and individuals with energy emergencies. To learn more visit the United Way Project Warmth Website.
Residential Energy Affordability Partnership (REAP) — is a PSEG-Long Island program for income-eligible customers designed to help them save energy and lower their electric bills. This is done by increasing the energy efficiency of a customer's home and also through customer education on energy saving measures. To learn more please visit PSEG Long Island’s REAP Website.
What should I do if I experience an outage?
If I have a complaint with respect to PSEG Long Island, what should I do?
Where can I find more information regarding rates?
What is REV and how does it fit into the Long Island Electrical Grid?
Where can I find information regarding other utilities?
If I have a complaint with other utilities, what should I do?
See other web pages in the category: Long Island