Department of Public Service

File a Complaint | New York State Department of Public Service


Due to concerns related to COVID-19 (the novel coronavirus), we ask that you please submit your complaint online or by telephone.

Before Filing Your Complaint with the Department of Public Service:

First seek the assistance of your utility provider – they are required by law to assist you.

    • If you are unable to get a satisfactory resolution from your utility provider, then contact the Department’s Office of Consumer Services to file a complaint using any of the listed methods below.

      Guide to Filing Complaints About Your Regulated Utility Service (This guide explains the steps in our complaint process)

      How to file a Shared Meter Complaint (Do not use the form below)

    • Online

        File a new complaint, update an existing complaint or to request the status of a case
        We recommend using Microsoft Internet Explorer 11 or greater for all features on the page to function properly

        Important Notice for Electric and Gas Customers:
        Please do not use the online complaint form if you received a final disconnection notice from your utility that your electric or gas service will be shut off within 72 hours. Call the Department of Public Service Emergency Hotline at 800-342-3355 on weekdays from 7:30 AM to 7:30 PM for assistance.

    • Telephone Toll Free Complaint Numbers:

      Helpline (general complaints and inquiries)

          800-342-3377

          8:30 AM to 4:00 PM (Monday - Friday)


      Hotline (for gas and electric shut-offs)

          800-342-3355

          7:30 AM to 7:30 PM (Monday - Friday)

          Consumers with hearing or speech impairment can contact the Department of Public Service through the NYS Relay Service by dialing 711.


    • Fax to 518-472-8502


    • Mail your complaint to one of our office locations listed below

        Attention: Office of Consumer Services
        New York State Department of Public Service

    • Visit our office location in person

      Click here for directions

      New York City
      90 Church Street 4th Floor
      New York, NY 10007

      Albany
      3 Empire State Plaza 4th Floor
      Albany, NY 12223

      Buffalo
      295 Main Street Room 1050
      Buffalo, NY 14203

      Long Island
      125 East Bethpage Road
      Plainview, NY 11803


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