DPS – Long Island

Frequently Asked Questions


Hide details for Why was the DPS Long Island office opened?Why was the DPS Long Island office opened?
In response to the Moreland Commission’s investigation of utility performance in connection with Superstorm Sandy, Governor Cuomo signed new legislation on July 29, 2013. The legislation restructures utility operations of Long Island Power Authority (LIPA). The legislation addressed improved customer service, including stabilizing rates and enhancing emergency response and preparation; reduction of the cost of LIPA debt; and implementation of state oversight for LIPA and PSEG Long Island. Under the restructuring, utility performance and rates will be subject to tough state oversight under the new Long Island office of the Department, which will have the authority to review PSEG Long Island’s operations and issue recommendations to the LIPA Board for implementation.
Hide details for What is LIPA and what do its operations cover?What is LIPA and what do its operations cover?
LIPA is a non-profit municipal electric provider. It owns the retail electric transmission and distribution system (T&D) on Long Island and provides electric service to more than 1.1 million customers in Nassau and Suffolk counties and the Rockaway Peninsula in Queens. LIPA was established by New York State in 1998 to assume the operations of the former Long Island Lighting Company. LIPA does not provide natural gas service or own any on-island generating assets.
Hide details for How is the Long Island Office structured?How is the Long Island Office structured?
Julia Bovey was named Director of the new DPS Long Island office as Director of the Long Island operations. In addition to the Director and Deputy Director, the office is directly supported with onsite management and professional staff in a range of disciplines (ex. Accounts, Counsel, Engineers, Consumer Assistance Staff, Energy Efficiency).
Hide details for What will staff’s responsibilities include?What will staff’s responsibilities include?
The purpose of the new office, which largely operates as a separate division of the Department given its extraordinary focus, is to oversee the core utility operations of LIPA and PSEG Long Island. The new office strives to maximize accountability and transparency on all matters related to electrical service on Long Island, including during times of inclement weather.
Hide details for What are my bill payment options?What are my bill payment options?
PSEG Long Island currently offers two programs to help customers budget for and pay their bills. Budget Billing is a balanced billing plan provides equal monthly payments. The plan helps even out bills that are high in one season and low in another so that your charges remain the same throughout the year. The payment plan does not reduce your overall energy bill for the year, but does help you manage your budget. Deferred Payment Agreement is a payment agreement to assist customers who have fallen behind on their bills and cannot pay in full. PSEG Long Island can work with you to develop a plan to pay outstanding charges over a specified period of time. The length of the agreement and the amount of each monthly payment will be decided between you and PSEG Long Island based on your ability to pay.
Hide details for What happens if I fall behind on my bill?What happens if I fall behind on my bill?
Contact PSEG Long Island so they can work with you on a payment schedule. This may include setting up a Deferred Payment Agreement.
Hide details for Is there help for income eligible customers?Is there help for income eligible customers?
Yes, PSEG Long Island offers a number of programs for income eligible customers. Below are a few of these programs.

Household Assistance Rate (HAR) — this PSEG-Long Island program provides reduction in the Delivery and System Charge portion of the electricity bill. The customer is required to be income-eligible to be on this rate. Also, the customer has to be the account holder on record for the electric service and the account must be an active account. Please read our Consumer Assistance Fact Sheet which is available on our publications page. (add link)

Home Energy Assistance Program (HEAP) — is a federally funded program that helps eligible low-income New Yorkers pay for electricity, propane, natural gas, wood, oil, kerosene, coal or other heating fuel. The amount of funding is very limited, and assistance services will be provided on a first come, first served basis. To learn more visit the OTDA Heap Website.

Project Warmth— is an emergency assistance program administered by United Way of Long Island to help families and individuals with energy emergencies. To learn more visit the United Way Project Warmth Website.

Residential Energy Affordability Partnership (REAP) — is a PSEG-Long Island program for income-eligible customers designed to help them save energy and lower their electric bills. This is done by increasing the energy efficiency of a customer's home and also through customer education on energy saving measures. To learn more please visit PSEG Long Island’s REAP Website.
Hide details for Where can I find more information regarding rates?Where can I find more information regarding rates?
Please visit the rates portion of our website. (Link to internal section of website)
Hide details for What is REV and how does it fit into the Long Island Electrical Grid?What is REV and how does it fit into the Long Island Electrical Grid?
Under Governor Cuomo’s “Reforming the Energy Vision” (REV) strategy, New York is actively spurring clean energy innovation, bringing new investments into the State and improving consumer choice and affordability. In its role, the Public Service Commission is aligning markets and the regulatory landscape with the overarching state policy objectives of giving all customers new opportunities for energy savings, local power generation, and enhanced reliability to provide safe, clean, and affordable electric service.

The REV initiative will lead to regulatory changes that promote more efficient use of energy, deeper penetration of renewable energy resources such as wind and solar, wider deployment of “distributed” energy resources, such as micro grids, roof-top solar and other on-site power supplies, and storage. It will also promote markets that achieve greater use of advanced energy management products to enhance demand elasticity and efficiencies. These changes, in turn, will empower customers by providing them more choice in how they manage and consume electric energy.


Hide details for Where can I find information regarding other utilities?Where can I find information regarding other utilities?
Please visit our Departments main website for more information.
Hide details for If I have a complaint with other utilities, what should I do?If I have a complaint with other utilities, what should I do?
Please visit our Departments main website for more information.



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Frequently Asked Questions updated: 03/22/2016 01:19:03 PM