DPS – Long Island

Frequently Asked Questions


Hide details for Why was the DPS Long Island office opened?Why was the DPS Long Island office opened?
In response to the Moreland Commission’s investigation of utility performance in connection with Superstorm Sandy, Governor Cuomo signed new legislation on July 29, 2013. The legislation restructures utility operations of Long Island Power Authority (LIPA). The legislation addressed improved customer service, including stabilizing rates and enhancing emergency response and preparation; reduction of the cost of LIPA debt; and implementation of state oversight for LIPA and PSEG Long Island. Under the restructuring, utility performance and rates will be subject to tough state oversight under the new Long Island office of the Department, which will have the authority to review PSEG Long Island’s operations and issue recommendations to the LIPA Board for implementation.
Show details for What is LIPA and what do its operations cover?What is LIPA and what do its operations cover?
Show details for How is the Long Island Office structured?How is the Long Island Office structured?
Show details for What will staff’s responsibilities include?What will staff’s responsibilities include?
Show details for What are my bill payment options?What are my bill payment options?
Show details for What happens if I fall behind on my bill?What happens if I fall behind on my bill?
Show details for Is there help for income eligible customers?Is there help for income eligible customers?
Show details for What should I do if I experience an outage?What should I do if I experience an outage?
Show details for If I have a complaint with respect to PSEG Long Island, what should I do?If I have a complaint with respect to PSEG Long Island, what should I do?
Show details for Where can I find more information regarding rates?Where can I find more information regarding rates?
Show details for What is REV and how does it fit into the Long Island Electrical Grid?What is REV and how does it fit into the Long Island Electrical Grid?
Show details for Where can I find information regarding other utilities?Where can I find information regarding other utilities?
Show details for If I have a complaint with other utilities, what should I do?If I have a complaint with other utilities, what should I do?




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Frequently Asked Questions updated: 03/22/2016 01:19:03 PM