DPS – Long Island

Frequently Asked Questions


Show details for Why was the DPS Long Island office opened?Why was the DPS Long Island office opened?
Show details for What is LIPA and what do its operations cover?What is LIPA and what do its operations cover?
Show details for How is the Long Island Office structured?How is the Long Island Office structured?
Show details for What will staff’s responsibilities include?What will staff’s responsibilities include?
Show details for What are my bill payment options?What are my bill payment options?
Show details for What happens if I fall behind on my bill?What happens if I fall behind on my bill?
Hide details for Is there help for income eligible customers?Is there help for income eligible customers?
Yes, PSEG Long Island offers a number of programs for income eligible customers. Below are a few of these programs.

Household Assistance Rate (HAR) — this PSEG-Long Island program provides reduction in the Delivery and System Charge portion of the electricity bill. The customer is required to be income-eligible to be on this rate. Also, the customer has to be the account holder on record for the electric service and the account must be an active account. Please read our Consumer Assistance Fact Sheet which is available on our publications page. (add link)

Home Energy Assistance Program (HEAP) — is a federally funded program that helps eligible low-income New Yorkers pay for electricity, propane, natural gas, wood, oil, kerosene, coal or other heating fuel. The amount of funding is very limited, and assistance services will be provided on a first come, first served basis. To learn more visit the OTDA Heap Website.

Project Warmth— is an emergency assistance program administered by United Way of Long Island to help families and individuals with energy emergencies. To learn more visit the United Way Project Warmth Website.

Residential Energy Affordability Partnership (REAP) — is a PSEG-Long Island program for income-eligible customers designed to help them save energy and lower their electric bills. This is done by increasing the energy efficiency of a customer's home and also through customer education on energy saving measures. To learn more please visit PSEG Long Island’s REAP Website.
Show details for What should I do if I experience an outage?What should I do if I experience an outage?
Show details for If I have a complaint with respect to PSEG Long Island, what should I do?If I have a complaint with respect to PSEG Long Island, what should I do?
Show details for Where can I find more information regarding rates?Where can I find more information regarding rates?
Show details for What is REV and how does it fit into the Long Island Electrical Grid?What is REV and how does it fit into the Long Island Electrical Grid?
Show details for Where can I find information regarding other utilities?Where can I find information regarding other utilities?
Show details for If I have a complaint with other utilities, what should I do?If I have a complaint with other utilities, what should I do?




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Frequently Asked Questions updated: 03/22/2016 01:19:03 PM