Residential telephone customers have the benefit of comprehensive protections under Public Service Commission rules carrying out the Public Service Law. The information below can be found at 16 NYCRR
You may contact our toll-free HELPLINE - 1-800-342-3377, Monday through Friday from 8:30 am to 4:00 pm if you have a telephone service or billing problem that you cannot resolve with your telephone company.
PART 609 - RULES GOVERNING PROVISION OF TELEPHONE SERVICE TO RESIDENTIAL CUSTOMERS
(Statutory authority - Public Service Law, §§4, 92)