Emergency Response Plan



Pursuant to the LIPA Reform Act (LRA), in accordance with Public Service Law (PSL), and New York Codes, Rules and Regulations (NYCRR) Section 16, Part 105 PSEG LI is required to prepare an annual Emergency Restoration Plan (ERP).

The ERP illustrates and outlines the activities the utility (PSEG LI) will undertake to prepare for and respond to electric emergency events that may affect customers in the Long Island Power Authority’s (LIPA) service territory on Long Island and on the Rockaway Peninsula in Queens County. PSEG LI’s ERP is filed annually by December 15th and the New York State Department of Public Service (DPS) Staff team conducts a thorough review of the ERP.

Once the review is complete recommendations by DPS are provided to the LIPA Board of Trustees (BOT) for formal adoption. Once adopted by the BOT, the ERP is made available to the public on the DPS website. The final ERP will also be posted on both the LIPA and PSEG LI websites. Below is a link to the 2015 PSEG Long Island ERP and a list of key sections for customer and stakeholder reference.

2015 PSEG Long Island Emergency Restoration Plan (External Link)

In August 2014, PSEG LI implemented a new Outage Management System (OMS). The OMS is intended to improve PSEG LI’s ability to identify and manage outage conditions. This system improves the outage and restoration information available to Customer Service Representatives (CSRs), system operators, customers, municipal and elected officials, and other key stakeholders. In addition, the system provides for more accurate Estimated Time of Restoration (ETR), improved efficiency and expediency when deploying utility crews and resources, increased awareness and timely status updates and improved accuracy in the identification of outage locations.

PSEG Long Island Outage Map (External Link)

Under the LRA, the DPS Long Island Office (DPS LI) is responsible for monitoring PSEG LI’s storm or heat event preparation and response before and during storm events. DPS LI performs continuous review of the company’s storm preparation and response, including assessment of the reasonableness of storm restoration costs, and that appropriate responses were taken.

If you see a downed power line, please stay as far away from it as possible and contact PSEG LI (1-800-490-0075) to report the downed wire immediately. Learn more about preparing for a storm by visiting the PSEG LI website.