New York State Department of Public Service


New York State Department of Public Service
Office of Consumer Services
3 Empire State Plaza
Albany, NY 12223
Helpline: 800-342-3377 Fax: 518-472-8502
www.dps.ny.gov



Please contact your service provider before filing your complaint with the New York State Department of Public Service.

  • Important Notice for Electric and Gas Customers:

  • Please do not use the online complaint form if you received a final disconnection notice from your utility that your
  • electric or gas service will be shut off within 72 hours, call the Department of Public Service Emergency Hotline
  • at 800-342-3355 on weekdays from 7:30 am to 7:30 pm for assistance.
The Department assists consumers with service and billing issues regarding electric, natural gas, steam, telephone, cable tv and water utilities.

Please note:
  • If you have a complaint concerning Cellular Telephone, Satellite Television, Internet, Home Heating Oil, and Propane you should contact the NYS Attorney General.

  • If you have a complaint concerning long distance telephone calls made to locations outside of New York State you should contact the Federal Communications Commission

  • If you have a complaint concerning your Water Service and you receive water from your Municipality, you should contact your Municipality directly. The Public Service Commission does not have jurisdiction over Municipal Water Authorities.

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