New York State Department of Public Service
Office of Consumer Services
Three Empire State Plaza
Albany, NY 12223-1350
Toll Free: 800-342-3377 Fax: 518-472-8502

Important Notice for Electric and Gas Customers: If you received a final disconnection notice from your utility that your electric or gas service will be shut off within 72 hours, please contact the Department of Public Service by telephone rather than using our web form. Please call 1-800-342-3355 on weekdays from 7:30 am to 7:30 pm for assistance.

Issues pertaining to Cellular Telephone, Satellite Television, Internet, Home Heating Oil, and Propane should be directed to the NYS Attorney General.

If you have a complaint concerning long distance telephone calls made to locations outside New York State you should contact the Federal Communications Commission.

If you have a complaint concerning your water service and you receive water from your Municipality, you should contact your Municipality directly. The Department of Public Service does not have jurisdiction over Municipal Water Authorities.

All information provided may be forwarded to the utility company or service provider.

Contact Information ( * denotes required field)

First Name*
Last Name*
Business Name
Zip Code*
Home Telephone Number*
(For example: 518-555-5555)
Daytime Telephone Number*
(For example: 518-555-5555)
E-Mail Address*

Verify E-Mail Address*
Voter Registration
If you are not registered to vote at your current address, you may download a voter registration form from the NYS Board of Elections
You may receive government services without being registered to vote.

Complaint Details ( * denotes required field)

Service Type*
Is this the utility that bills you for service each month?*

Please enter the account number as it appears on your bill.*
Is this service for your home or business?*
Have you contacted us in the past for assistance?*
What is the problem you are experiencing?*
What resolution are you seeking?*
What resolution did they offer to you?*
Disputed Amount*
Disputed Amount Explanation (50 character limit)