The moratorium on utility service shutoffs during the COVID-19 state of emergency ended on December 21, 2021. However, New York State is offering financial assistance and consumer protections to assist customers maintain their utility service and pay down their arrears.
If you are behind on your utility bill or received a disconnection notice, there are immediate steps you can take to protect your utility service:
· Contact your service provider:
Your first step is always to contact your utility or municipality and ask what assistance is available.
· Ask for a deferred payment agreement:
A deferred payment agreement allows you to pay your arrears in affordable, installment payments. Utilities and municipalities may not shut off a customer who is timely paying their current bill and the installment payments on a deferred payment agreement.
Your utility and municipality may require you to submit financial documentation to tailor the deferred payment agreement to your financial circumstances. Depending on your circumstances, you may qualify for an agreement with no money down and installment payments as low as $10/month.
· Apply for Assistance
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