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Energy Affordability & Electric and Gas Bill Relief Program



Energy Affordability & Electric and Gas Bill Relief Program

Help with Past Due Utility Bills


The New York State Public Service Commission (PSC) has a long history of protecting access to services for those who may face financial difficulties. In recent years, the PSC approved measures to strengthen and improve utility energy affordability programs to reduce consumer energy burden and address low-income customer needs.

The COVID-19 pandemic caused significant financial hardship for New Yorkers, particularly low-income consumers. Since March 2020, the number of customers more than 60 days behind in their electric and gas utility payments (i.e., in arrears) and the total dollar amount of arrears has grown to unprecedented levels. As of mid-June, utility arrears are over $2.3 billion, with $1.7 billion associated with residential customers.

In the 2022-23 state budget, New York provided $250 million in funding to eliminate pandemic-related utility arrears for residential households, with a priority to low-income households, from March 7, 2020 through March 1, 2022. This funding will be applied to customers’ accounts by the utilities, including PSEG-LI, and various municipal electric cooperatives, and will be administered by the Department of Public Service (DPS). Staff of DPS, the utilities and consumer stakeholders proposed a utility bill relief program beyond the $250 million funding.


PSC Approved Electric and Natural Gas Bill Relief Program

On June 16, 2022, the PSC adopted a $557 million statewide program to provide COVID-19 utility bill relief for low-income electric and natural gas utility customers (Phase 1). The program will be administered by the State’s major electric and gas utilities and provides similar optional relief for municipalities. The state budget appropriation will provide $250M to the program and the remainder of the $557 million will be provided through the Commission-approved utility shareholders and ratepayer funds. The Commission recognizes that additional work will be done to address non-low-income residential and non-residential customer arrears resulting from the COVID-19 pandemic.

Phase I bill relief program:
    • Includes a one-time credit for residential low-income customers to eliminate accrued arrears through May 1, 2022. Customers are responsible for service after May 1, 2022.

    • Credits are expected to be posted to customer accounts by August 1, 2022 and consumers can expect to see the credit on their next billing cycle.

    • Authorizes the same bill relief for any low-income customers that enroll in the low-income bill discount programs by December 31, 2022.


Eligibility for Phase I bill relief program:
    • Must be an income eligible NY residential gas and/or electric utility customer with an active account.
    • The customer must be enrolled in their utility’s bill discount program/Energy Affordability Program by December 31, 2022 or has received a benefit under one or more of the following programs:

    o Home Energy Assistance Program (HEAP)
    o Lifeline Telephone Service Program (Lifeline)
    o Supplemental Nutrition Assistance Program (SNAP)
    o Medicaid
    o Veterans Disability or Survivors Pension
    o Supplemental Security Income (SSI)
    o Federal Public Housing Assistance
    o Bureau of Indian Affairs General Assistance (if living on tribal lands)
    o Head Start (if living on tribal lands)
    o Tribal TANF (if living on tribal lands)
    o Food Distribution Program on Indian Reservations (if living on tribal lands)
    o Utility Guarantee / Direct Vendor programs
    o Temporary Assistance for Needy Families (TANF)
    o Safety Net Assistance
    Energy Affordability Program/Low-Income Bill Discount Program
      The NYS Energy Affordability Program/Low-Income Bill Discount Program provides income-eligible consumers with a discount on their monthly electric and/or gas bills, as well as other benefits, depending on the characteristics of the particular utility's program. You may be enrolled automatically if you receive benefits from a government assistance program. For more information visit your utility website.

      Ways to Apply for EAP/Low-Income Bill Discount Program
          Click on your utility company listed below for more information regarding the program
      UTILITY
      Program Information
      On-lineEmailFaxMail
      Central HudsonForm Careunit@cenhud.com845-486-5676284 South Road, Poughkeepsie, NY 12601.
      Con Edison LowIncomeRate@conEd.com

      PDF Form:
      212-844-0110ATTN: Energy Affordability Program
      Con Edison PA Central 4 Irving Place, 9FL NE Box 34 New York, NY 10003
      National FuelPDF Form:716-857-7061ATTN:
      Special Assistance
      National Fuel
      6363 Main St.
      Williamsville, NY 14221
      National Grid – Update FormAffordability@nationalgrid.com

      PDF Form:
      315-460-7620ATTN:
      Energy Affordability Program, National Grid, 300 Erie BLVD West C-3,
      Syracuse, NY 13202
      National Grid – MetroFormEAPNY@nationalgrid.com

      PDF Form:
      718-643-1716ATTN:
      Energy Affordability Program, National Grid, 1 MetroTech Center, Floor 13 E,
      Brooklyn, NY 11201
      National Grid – LIFormEAPNY@nationalgrid.com

      PDF Form:
      718-643-1716ATTN:
      Energy Affordability Program, National Grid, 1 MetroTech Center, Floor 13 E,
      Brooklyn, NY 11201
      NYSEGNYSEGEnergyAssistanceProgramMailbox@nyseg.com

      PDF Form:
      800-325-9920NYSEG Energy Assistance Program
      P.O. Box 5240
      Binghamton, NY 13902-5240
      Orange & Rocklandorulowincome@oru.com

      PDF Form:
      914-925-9235ATTN: Energy Affordability Program
      Orange and Rockland Customer Assistance390 W. Route 59
      Spring Valley, NY 10977
      PSEGconsumeradvocacyli@pseg.com

      PDF Form:
      PSEG Long Island
      ATTN: BOC/Payment Assistance
      PO BOX 9083
      Melville, NY 11747
      Rochester Gas & Electricenergyassistanceprogram@rge.com

      PDF Form:

      585-724-8811 RG&E Energy Assistance Program 89 East Avenue Rochester, NY 14649





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