Before Filing Your Complaint with the Department of Public Service:
First seek the assistance of your utility provider – they are required by law to assist you.
- If you are unable to get a satisfactory resolution from your utility provider, then contact the Department’s Office of Consumer Services to file a complaint using any of the listed methods below.
Guide to Filing Complaints About Your Regulated Utility Service (This guide explains the steps in our complaint process)
How to file a Shared Meter Complaint (Do not use the form below)
- Online
- File a new complaint
- Update an existing complaint
- Request the status of a case
Important Notice for Residential Electric and Gas Customers:
Please do not use the online complaint form if you received a final disconnection notice from your utility that your electric or gas service will be shut off within 72 hours. Call the Department of Public Service Emergency Hotline at 800-342-3355 on weekdays from 7:30 AM to 7:30 PM for assistance.
- Telephone Toll Free Complaint Numbers:
Helpline (general complaints and inquiries)
Hotline (for residential electric and gas shut-offs)
- Fax to 518-472-8502
- Mail your complaint to one of our office locations listed below
Attention: Office of Consumer Services
New York State Department of Public Service
- Visit our office location in person
Click here for directions
New York City
90 Church Street 4th Floor
New York, NY 10007
Albany
3 Empire State Plaza 4th Floor
Albany, NY 12223
Buffalo
295 Main Street Room 1050
Buffalo, NY 14203
Long Island
125 East Bethpage Road
Plainview, NY 11803
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