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Department of Public Service

File a Complaint | New York State Department of Public Service

Concerned about your winter energy bills? Contact your utility to discuss bill management options.
You can also visit for information regarding consumer protections, financial programs, and other resources.

Due to concerns related to COVID-19 (the novel coronavirus), we ask that you please submit your complaint online or by telephone.

Before Filing Your Complaint with the Department of Public Service:

First seek the assistance of your utility provider – they are required by law to assist you.

    • If you are unable to get a satisfactory resolution from your utility provider, then contact the Department’s Office of Consumer Services to file a complaint using any of the listed methods below.

      Guide to Filing Complaints About Your Regulated Utility Service (This guide explains the steps in our complaint process)

      How to file a Shared Meter Complaint (Do not use the form below)

    • Online
        • File a new complaint

        • Update an existing complaint

        • Request the status of a case

          Important Notice for Residential Electric and Gas Customers:
          Please do not use the online complaint form if you received a final disconnection notice from your utility that your electric or gas service will be shut off within 72 hours. Call the Department of Public Service Emergency Hotline at 800-342-3355 on weekdays from 7:30 AM to 7:30 PM for assistance.

    • Telephone Toll Free Complaint Numbers:

      Helpline (general complaints and inquiries)


          8:30 AM to 4:00 PM (Monday - Friday)

      Hotline (for residential electric and gas shut-offs)


          7:30 AM to 7:30 PM (Monday - Friday)

          Consumers with hearing or speech impairment can contact the Department of Public Service through the NYS Relay Service by dialing 711.

    • Fax to 518-472-8502

    • Mail your complaint to one of our office locations listed below

        Attention: Office of Consumer Services
        New York State Department of Public Service

    • Visit our office location in person

      Click here for directions

      New York City
      90 Church Street 4th Floor
      New York, NY 10007

      3 Empire State Plaza 4th Floor
      Albany, NY 12223

      295 Main Street Room 1050
      Buffalo, NY 14203

      Long Island
      125 East Bethpage Road
      Plainview, NY 11803