Due to concerns related to COVID-19 (the novel coronavirus), we ask that you please submit your complaint online or by telephone.
Before Filing Your Complaint with the Department of Public Service:
First seek the assistance of your utility provider – they are required by law to assist you.
- If you are unable to get a satisfactory resolution from your utility provider, then contact the Department’s Office of Consumer Services to file a complaint using any of the listed methods below.
Guide to Filing Complaints About Your Regulated Utility Service (This guide explains the steps in our complaint process)
How to file a Shared Meter Complaint (Do not use the form below)
- Online
- File a new complaint
- Update an existing complaint
- Request the status of a case
Important Notice for Residential Electric and Gas Customers:
Please do not use the online complaint form if you received a final disconnection notice from your utility that your electric or gas service will be shut off within 72 hours. Call the Department of Public Service Emergency Hotline at 800-342-3355 on weekdays from 7:30 AM to 7:30 PM for assistance.
- Telephone Toll Free Complaint Numbers:
Helpline (general complaints and inquiries)
Hotline (for residential electric and gas shut-offs)
- Fax to 518-472-8502
- Mail your complaint to one of our office locations listed below
Attention: Office of Consumer Services
New York State Department of Public Service
- Visit our office location in person
Click here for directions
New York City
90 Church Street 4th Floor
New York, NY 10007
Albany
3 Empire State Plaza 4th Floor
Albany, NY 12223
Buffalo
295 Main Street Room 1050
Buffalo, NY 14203
Long Island
125 East Bethpage Road
Plainview, NY 11803
Resources
- Utility companies regulated by the New York State Department of Public Service
- Your Rights & Consumer Protections
- Office of Consumer Service's Complaint Statistics
- Winter Publications 2020 - 2021 (to view, download, and order)
The Department has several publications regarding winter preparedness and managing bills. We encourage consumer groups and municipal leaders to order our materials (free of charge) and distribute them to their constituents.
- Public Service Law Section 71 (addresses complaints related to the quality and price of gas and electricity)
A complaint submitted under this section requires a petition signed by 25 or more utility customers, or signed by a mayor, trustee of a village, town board of a town, chief executive of a county, or legislative body of a county in which a gas or electric corporation manufactures, transports, sells, or supplies gas or electricity or submitted on behalf of the New York State Department of State. Petitions must be filed with the Secretary to the Commission. Click here for instructions on filing documents with the Secretary.
See other web pages in the category: Complaint Filing and Dispute Resolution