Final Report of the Review of Retail Service Quality Performance of Verizon New York, Inc. (Public Copy).
NYS RFP For Verizon Retail Service Quality (113 kb PDF) (Includes PSC Order and Guide)
NYS PSC Order Initiating Verizon New York Service Quality Proceeding (Case 03-C-0971)
Guide for Consultants Submitting Proposals Concerning the Review of the Adequacy of Verizon's Retails Service Quality Processes and Programs (42 kb PDF) (July 2003)
03-C-0971: Verizon Service Quality Proceeding updated: 03/08/2019 11:22:41 AM