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Department of Public Service

Utility Wrongdoing Complaint Process




Before Filing Your Complaint with the Office of Investigations & Enforcement, Department of Public Service:
Please note that this portal is
NOT for Consumer Complaints regarding utility bills, rates, or service-related issues.

The below complaint form is to report allegations of fraud, corruption, mismanagement, waste, or other violations of the NYS Public Service Law to the

Office of Investigations & Enforcement, Department of Public Service.

Click Here for the Complaint Form

Please note that you may also file a complaint by

  • sending an e-mail to investigations@dps.ny.gov ,
    or
  • mailing your complaint to:

    New York State Department of Public Service

    Office of Investigations & Enforcement

    3 Empire State Plaza, Albany, NY 12223-1350

    ---

    Consumer complaints regarding utility bills, rates, or services may be filed using the complaint form.



  • Whistleblower Complaints


    As part of its statutory mandate to set rates that are just and reasonable and sufficient to ensure safe and adequate service, the Public Service Commission – through the Department
    of Public Service staff– conducts investigations of utility practices and procedures. Utility wrongdoing – based on the utility’s acts or omissions– could, if not disclosed and corrected, pose a threat to the health or safety of utility employees, customers, and the public. Individuals reporting alleged wrongdoing, especially those employed by utilities, are sometimes referred to as “
    whistleblowers.”

    Before completing and submitting a complaint, a reporting individual who is a utility employee needs to be aware that
    a whistleblower may be protected from retaliation by the utility in certain circumstances, as provided for in Labor Law ž740.


    Investigation Process


    Allegations of utility wrongdoing typically come to the Department from many sources, including utility employees, the general public, state and local agencies, and/or contractors.

    Complaints may be filed either anonymously or by name. It is the Department’s position that these records are compiled for law enforcement and investigatory purposes (to determine whether or not utilities are fulfilling their statutory responsibilities including the obligation to provide safe and adequate service at just and reasonable rates); and, because public disclosure of complaints would interfere with law enforcement investigations and could subject a whistleblower to an increased risk of retribution by the subject utility, the complaints filed are
    exempt from disclosure pursuant to the Freedom of Information Law (FOIL) (see Public Officer’s Law ž 87(2)(e)(i)).

    Complaints should be submitted to the Department’s
    Office of Investigations & Enforcement (OIE) for review. OIE will make a preliminary assessment whether the allegations:

    1) are sufficient to commence an investigation

    2) require additional information before an investigation can proceed

    3) should be investigated in the context of in a pending Commission proceeding

    4) should be handled as a standard complaint regarding consumer service

    5) should be declined because they do not warrant further investigation


    The nature of the allegations and whether the whistleblower has requested anonymity may impact whether the utility is informed that an investigation has commenced.

    If the complaint allegations or preliminary findings warrant, referrals may also be made to other appropriate agencies for their consideration and appropriate action.




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