To file a complaint about your utility company, please visit our File a Complaint page.
You can email questions about the Department or Commission and your utility service to web.questions@dps.ny.gov.
If you are not registered to vote at your current address, you may receive a registration form by visiting the New York State Board of Elections webpage. Please note, you may receive government services without being registered to vote.
Toll Free Customer Service |
| Gas, Electric, Water, Phone & Cable TV Service/Billing Complaints (Helpline) | 1-800-342-3377 |
| Comments on Commission Cases/Initiatives/Proceedings (Opinion Line) | 1-800-335-2120 |
| Gas, Electric Shutoff (Hotline) | 1-800-342-3355 |
Energy Service Company (ESCO) Complaints
(complaints about competition in the energy industry) | 1-888-697-7728 |
| HEAP grants for people aged 60+ | 1-800-342-9871 |
| HEAP grants for NYC | 1-800-692-0557 |
| NOTE: Consumers with hearing or speech impairment can contact the Department of Public Service through the NYS Relay Service by dialing 711. |
Secretary to the Commission
Hon. Michelle L. Phillips
Secretary to the Commission
New York State Public Service Commission
Empire State Plaza
Agency Building 3
Albany, NY 12223-1350
Phone: (518) 474-6530
Fax: (518) 474-9842
Email: secretary@dps.ny.gov
Public Affairs Office
James Denn
Public Information Officer
New York State Public Service Commission
Empire State Plaza
Agency Building 3
Albany, NY 12223-1350
Phone: (518) 474-7080
Fax: (518) 474-0421
Email: james.denn@dps.ny.gov
Consumer Complaints
Office of Consumer Services
New York State Public Service Commission
Empire State Plaza
Agency Building 3
Albany, NY 12223-1350
Phone: 1-800-342-3377